![]() If your order cost less than £100 or you paid by debit card, then you may be able to get a refund by going to your bank and using Chargeback. If you're having trouble getting a refund from either firm, you may be able to claim the money back through your debit or credit card provider.įor credit card bookings over £100, you can try and put in a claim under Section 75 of the Consumer Credit Act, which puts your card company equally liable for your refund. Teletext Holidays and Alpharooms trips are not covered by the Association of British Travel Agents (ABTA). To claim your refund, you will need to fill out this form online.Īlpharooms says it can take up to 12 weeks for your refund to be processed. You can also contact the TTA with any questions via your Teletext Holidays booking has been cancelled, you will be entitled to a full refund as you'll be covered by the TTA.įor accommodation booked with Alpharooms, the firm has already confirmed that its trips won't be going ahead, so you'll therefore get your money back. Teletext Holidays customers should have already been contacted by the TTA about the changes. This means you should receive a full refund if ether of the firms go bust. British travel company Teletext Holidays has suffered a data breach in which some 212,000 customer call audio files were left unprotected on an online server for three years, exposing customer names, email addresses, home addresses, phone numbers and dates of birth. Teletext Holidays says customers with existing bookings should still see their trips go ahead as normal.Īll of the Teletext package holiday bookings have been taken on by the TTA so they will continue to be protected by the ATOL scheme. What happens next if you've got a holiday booked The Mirror has contacted Truly Holidays for comment. In order to process a refund on your accommodation, please submit the claims form.” ![]() “This means that sadly, your existing booking with Alpha Holidays will not be fulfilled. Alpharooms, meanwhile, is also not accepting no bookings and says customers who already have reservations need to request a refund.Ī similar statement on the Alpharooms website reads: “Alpha Holidays, trading as have had their Travel Trust Association membership closed on 29th October 2021.
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